Returns & Refunds

Last updated: October 24, 2026

Returns for defective products only

We accept returns only for defective products. Every other sale is final: items that are not defective cannot be returned or exchanged, opened or unopened. That includes change of mind, ordering the wrong pack size, and items you no longer need.

A product is defective if it has a manufacturing fault or arrives damaged. If we send you the wrong item, we treat it the same way. Normal wear, and damage caused by misuse or by not following the care and label instructions (for example drying a dirty vehicle, washing the towel with fabric softener, or using a chemical product against its label directions), are not defects.

How to start a return

1. Email support@polariscarcare.com within 30 days of delivery (within 90 days for tools and equipment) with your order number and photos or a short video of the defect and the packaging.
2. Wait for our reply before sending anything. If we need the item back, we send you the return address and we cover the return shipping.
3. Once we confirm the defect, we replace the item or refund it.

Items that are not defective, and returns sent without emailing us first, are not eligible for a refund or replacement.

Chemicals and liquids

Liquid products (detergents, cleaners and other chemicals) follow the same rule: opened or sealed, a bottle can be returned only if it is defective. If a bottle leaks or arrives damaged, email support@polariscarcare.com within 30 days of delivery with photos of the bottle and the packaging and we will replace it or refund it.

Tools and equipment

Tools and equipment, such as foam cannons, can be returned only if they are defective. Manufacturing defects reported within 90 days of delivery are replaced: email us photos or a short video of the fault together with your order number.

Merch

Merch, including plate covers, can be returned only if it is defective, under the rules above. Plate covers are decorative accessories, and the legal disclaimer on the product page applies.

Refunds

When we refund a defective item, the refund, including the original shipping cost, goes to your original payment method within 5–10 business days after we confirm the defect (or, if we asked for the item back, after it arrives and passes inspection). Your bank or card issuer may take a few extra days to post it.

Exchanges

We do not run exchanges. A defective item is replaced with the same item or refunded. If you want a different product or pack size, place a new order.

Cancellations

Changed your mind? Email support@polariscarcare.com as soon as possible: we can usually cancel an order before it ships. Once it has shipped, it can be returned only if it is defective.

Questions

Polaris Car Care LLC, doing business as Polaris Car Care · Chicago, IL, United States
support@polariscarcare.com · (224) 252-0875 (Mon–Fri)